Understanding and Using Multi-Factor Authentication (MFA)

Multi-Factor Authentication (MFA) helps protect your account by requiring something more than just your password to log in — usually a prompt or code from your phone.

Why MFA Matters

Passwords alone aren’t enough. If someone steals your password, they could access your email, files, and company data. MFA adds an extra layer of security to prevent that.

Think of it like your debit card: you need the card and the PIN. With MFA, you need your password and a second step (usually your phone).

How MFA Works

When you sign in to a new device or browser:

1. Enter your email and password.

2. You’ll be asked to verify with a second method — usually a prompt in the Microsoft Authenticator app.

You’ll only be asked occasionally — once a device is trusted, MFA prompts are less frequent.

What Happens If I Change Phones?

If you get a new phone:

• Your MFA setup will not transfer automatically.

• Visit https://aka.ms/mfasetup to reconfigure MFA.

• You’ll need access to your old phone or request an IT reset if you no longer have it.

🔧 Need Help? Submit a request at support.parkerbass.com

Clean Slate: Resetting MFA

If you’re locked out because you no longer have access to the device used for MFA:

• IT can clear your MFA settings so you can start fresh.

• Request a reset at support.parkerbass.com

Can I Disable MFA?

No. MFA is required for all user accounts to meet security standards and protect company data.

Still Have Questions?

We’re happy to help. Visit support.parkerbass.com or email support@parkerbass.com