1Password FAQ
Got questions? You're not alone. Here's a roundup of the most common things people ask about 1Password.
🤔 What is 1Password?
A secure password manager that stores and autofills your logins, credentials, and sensitive information.
See: What Is 1Password and Why We Use It
🧑💻 How do I sign in?
Use Sign in with Microsoft — the same credentials you use for email and Teams.
For web: start.1password.com
For mobile: Open the 1Password app and choose "Sign in with Microsoft"
🧠 What’s the difference between Private and Shared Vaults?
Private Vault: Just for you. Great for individual logins or notes.
Shared Vaults: Managed by IT, used by teams. If you don’t see one, you likely don’t have access (yet).
💾 Can I save personal logins in 1Password?
Yes — but only in your Private Vault. Never store personal credentials in Shared Vaults.
Bonus: You get a free 1Password Families account for personal use.
See: Getting Started with Families
🛠 I don’t see a login that used to be there.
Check the correct vault
Make sure you’re signed in
Use the search bar in the app or browser extension
Still stuck? Submit a request at support.parkerbass.com
🔐 Can IT see what’s in my Private Vault?
Nope. Your Private Vault is just that — private.
IT can only view items in Shared Vaults that they are granted