Accessing Work Email on Your Phone

To check your work email on your mobile device, we require the use of the official Microsoft Outlook app. This ensures consistent performance, security, and compatibility with company systems.

Supported Setup

To access your email on your phone:

1. Download the Microsoft Outlook app from your app store:

   • iOS - App Store

   • Android - Google Play

2. Open the app and tap Add Account

3. Enter your work email address (e.g. yourname@yourcompany.com)

4. Enter your password (or use the Microsoft Authenticator app if prompted)

5. You’ll now see your inbox and calendar

Unsupported: Built-in Mail Apps

We do not provide support for:

• iOS Mail app

• Samsung/Android default email clients

These apps may:

• Fail to support Microsoft 365 security policies

• Not sync calendars or shared mailboxes properly

• Cause password/MFA errors

Why the Outlook App?

The Outlook app is:

• Fully compatible with our Microsoft 365 environment

• Secure and policy-compliant

• Supports features like calendar invites, Focused Inbox, and shared mailboxes

Troubleshooting

If the app isn’t working:

• Ensure you’re using the official Outlook app (blue icon with an envelope)

• Restart the app and sign in again

• Delete and re-add the account if needed

If that doesn’t work, contact IT using the info below.