How to Access a Shared Mailbox in Outlook

Shared mailboxes let multiple users view and send email from a common address (like info@company.com). Here's how to access a shared mailbox across all major platforms:

Outlook for Windows (Classic)

1. Open Outlook.

2. Go to File > Account Settings > Account Settings.

3. Select your mailbox and click Change.

4. Click More Settings > Advanced tab.

5. Under Mailboxes, click Add.

6. Enter the shared mailbox name or email > click OK.

7. Click Apply > Next > Finish > Close.

8. Restart Outlook.

✅ The shared mailbox will appear in your folder list on the left.

Outlook for macOS

1. Open Outlook.

2. Go to Tools > Accounts.

3. Select your primary account > click Delegation & Sharing.

4. Under Shared With Me, click the + button.

5. Search for the shared mailbox > click Add.

6. Close the window.

✅ The shared mailbox will now show in your sidebar.

Outlook on the Web (OWA)

1. Go to https://outlook.office.com .

2. In the left pane, right-click Folders > click Add shared folder.

3. Search for the shared mailbox > click Add.

✅ It will appear in your folder list under your main mailbox.

Outlook Mobile (iOS / Android)

✅ The Outlook app does support shared mailboxes.

As long as your account has Full Access to the shared mailbox:

1. Open the Outlook app.

2. Tap your profile icon (top left).

3. Tap the + icon and select Add Shared Mailbox.

4. Enter the shared mailbox email > tap Add.

🔁 It may take a few minutes to sync. You’ll now see it in your folder list, and can send from it as well.