Welcome to the Milestone XProtect Resource Center

This section covers how to access, navigate, and use Milestone XProtect — the video surveillance system used at your location.

Whether you're monitoring live footage, reviewing recorded events, or exporting video clips, this space will guide you through the tools available to you.

We’ve focused on practical, real-world instructions — no fluff, just how to get your job done securely and efficiently.

Use the menu on the left to find articles for:

Viewing live and recorded video
Exporting clips
Using Smart Client and Mobile apps
Troubleshooting camera issues

Most locations use the XProtect Smart Client on a Windows computer for best performance, but mobile access is also available for approved users. If you’re unsure which method you should use, contact IT.

⚠ Support Scope

Parker Bass Solutions manages the XProtect server infrastructure and user access. We do not provide support for adjusting physical cameras (position, focus, etc.) unless otherwise stated in your service agreement.

If you’re having trouble logging in, can’t see your assigned cameras, or encounter any errors:

📨 Submit a ticket at support.parkerbass.com
📧 Email us at support@parkerbass.com
📞 Call us at (912) 385-9244

We're here to help you keep eyes on what matters most.